Teesside Glaziers

Privacy Policy

Last Updated: January 31, 2026

Teesside Glaziers ("we," "us," or "our") operates this website (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and submit enquiries through our lead generation service.

1. Information We Collect

Personal Information

When you submit an enquiry through our Site, we collect personal information that you voluntarily provide, including your name, email address, telephone number, postal address, property details, and information about your glazing requirements.

Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To connect you with third-party glazing service providers (our "Partners") who can fulfill your requirements
  • To communicate with you about your enquiry
  • To improve our Site and services
  • To comply with legal obligations
  • To protect our rights and prevent fraud

3. How We Share Your Information

Important: When you submit an enquiry through our Site, we share your personal information with third-party service providers (our Partners) who can fulfill your glazing requirements. These Partners are independent contractors who will contact you directly to provide quotes and services.

We may also share your information with service providers who assist us in operating our Site, analytics providers, and legal authorities when required by law.

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data on the following legal bases:

  • Consent: When you submit an enquiry, you consent to us sharing your information with Partners
  • Legitimate Interests: We have a legitimate interest in operating our referral service and improving our Site
  • Legal Obligations: We may process your data to comply with legal requirements

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, typically for a period of 3 years from your last interaction with us, unless a longer retention period is required by law.

6. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right of Access: You can request copies of your personal data
  • Right to Rectification: You can request correction of inaccurate data
  • Right to Erasure: You can request deletion of your data in certain circumstances
  • Right to Restriction: You can request restriction of processing in certain circumstances
  • Right to Data Portability: You can request transfer of your data to another organization
  • Right to Object: You can object to processing based on legitimate interests
  • Right to Withdraw Consent: You can withdraw consent at any time where we rely on consent

To exercise these rights, please contact us at [email protected]

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

9. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

13. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk